Legal

Notice of privacy practices (HIPAA)

Effective date: April 8, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our commitment to your privacy

LRX Life ("we," "us," or "our") is committed to protecting the privacy of your health information. We are required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable Texas state law to maintain the privacy of your Protected Health Information (PHI), to give you this Notice of our legal duties and privacy practices, and to follow the terms of this Notice.

1. What is Protected Health Information (PHI)?

PHI includes any information we hold that relates to your past, present or future physical or mental health or condition; the provision of healthcare services to you; or past, present or future payment for healthcare services. PHI includes information in any form: oral, written or electronic.

2. How we may use and disclose your PHI

We may use and disclose your PHI for the following purposes without your written authorization:

• Treatment: to provide, coordinate or manage your healthcare, including sharing PHI with physicians, pharmacists, lab technicians or other providers involved in your care.
• Payment: to obtain payment for services, including billing, claims and coordination with insurers or third-party payers.
• Healthcare operations: quality assessment, staff training, accreditation, licensing and auditing.
• As required by law: including valid court orders, subpoenas or public health reporting obligations under Texas law.
• Public health activities: disclosures to public health authorities to prevent or control disease, injury or disability.
• Health oversight activities: audits, investigations, inspections and licensure.
• Law enforcement: in limited circumstances, as permitted by law.
• Serious threats to health or safety: to prevent or lessen a serious and imminent threat to a person or the public.
• Business associates: third-party service providers who perform functions on our behalf and agree in writing to protect your PHI as HIPAA requires.

3. Uses and disclosures requiring your authorization

For any use or disclosure not described above, we will get your written authorization first. This includes most uses of psychotherapy notes, uses for marketing, sale of PHI, and any other uses not described in this Notice. You may revoke your authorization at any time in writing; revocation does not apply to disclosures already made in reliance on it.

4. Your rights regarding your PHI

• Right to access: inspect and get a copy of your PHI. Requests must be in writing; we may charge a reasonable, cost-based fee for copies.
• Right to amend: request a correction if you believe your PHI is inaccurate or incomplete. We may deny certain requests as HIPAA permits.
• Right to an accounting of disclosures: request a list of disclosures other than for treatment, payment, healthcare operations and certain other exceptions.
• Right to request restrictions: we are not required to agree to every restriction but will follow any we agree to in writing.
• Right to confidential communications: ask us to contact you in a specific way or at a specific location.
• Right to a paper copy of this Notice, even if you agreed to receive it electronically.
• Right to be notified of a breach of your unsecured PHI, under HIPAA's Breach Notification Rule and applicable Texas law.

5. Our duties

We are required by law to maintain the privacy of your PHI, provide this Notice, follow the Notice currently in effect, and notify you following a breach of your unsecured PHI.

6. Changes to this Notice

We may change this Notice at any time, and the revised Notice may apply to PHI we already hold as well as PHI we receive in the future. The current Notice will always be posted at lrxlife.com and is available on request.

7. Complaints

If you believe your privacy rights have been violated, you may file a complaint with LRX Life by writing to our Privacy Officer at the contact information below, or with the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201, toll-free 1-800-368-1019, hhs.gov/ocr/privacy. You will not be retaliated against for filing a complaint.

8. Contact information

LRX Life (LRX Local, LLC)
P.O. Box 17, Grandview, TX 76050
Phone: +1 (866) 616-9911
Email: support@lrxlocal.com
Website: lrxlife.com